Frequently Asked Questions

When a loved one dies, you may have immediate concerns and questions.
This section deals briefly with some of these questions.

We're available to you personally 24 hours a day - 7 Days a Week.
Call us on:  +353 1 453 3333

About Massey Bros

  • Massey Bros. is a family-run, female-led funeral director with more than three generations of experience supporting families across Dublin and throughout Ireland. Since our founding in the 1930s, we have dedicated ourselves to caring for families with compassion, dignity and openness.
    Although our team has grown over the years, one belief has always remained unchanged:
    Every family deserves time, kindness, respect and gentle guidance.

    We understand that most people will only arrange one funeral in their lifetime. Our role is to walk beside you throughout the process, offering clarity, support and calm reassurance when you need it most.

    About Us

  • Our philosophy is grounded in empathy:

    • We listen carefully. Every story, every detail and every wish matters deeply to us.

    • We guide gently. We explain each step clearly and simply, so nothing feels overwhelming.

    • We take care of the details. From paperwork to personal touches, we look after everything that may help ease this difficult time.

    • We respect every wish. Religious, cultural and personal wishes are honoured at every stage.

    • We are here whenever you need us. Our phone is always answered — day or night, 365 days a year.

    Families often tell us that having a steady, understanding voice by their side made a meaningful difference during a time of loss.

  • Families choose us because:

    • We are one of Ireland’s longest-established, family-run funeral directors

    • We are a female-led business with a warm, compassionate ethos

    • We serve all of Dublin & Ireland through 11 funeral homes

    • Our staff are diverse, experienced and highly professional

    • We arrange funerals for all religions, cultures and beliefs

    • We create traditional church funerals, civil ceremonies and Humanist services

    • We offer pre-planning in partnership with My Farewell Wishes

    • We are recognised experts in international repatriation

    • We are available 24 hours a day, every single day

    • We are founding members of the Irish Association of Funeral Directors (IAFD)

    • We are the only Dublin funeral director within the elite global group Selected Independent Funeral Directors

  • Our values remain at the heart of everything we do:

    • Respect – We treat every loved one and every family with the utmost dignity.

    • Compassion – We recognise the weight of loss and respond with sensitivity.

    • Trust – Families place their trust in us, and we honour it through openness, honesty and reliability.

    • Going the Extra Mile – If something can bring comfort or honour your loved one, we will do our best to make it happen.

    Learn More

  • Yes. We have extensive experience arranging funerals for all religions, denominations, cultures and beliefs, including:

    Catholic • Church of Ireland • Muslim • Hindu • Jewish • Humanist • Orthodox • Civil • Non-religious traditions
    Every ceremony is handled with sensitivity and deep respect.

  • We understand that grief does not follow a straight line.
    Our team takes time to understand what you need — whether that is practical help, reassurance, quiet guidance or simply someone to listen.
    We aim to ease the burden, reduce uncertainty, and create space for you to remember and honour your loved one.

Arranging a Funeral

  • The key steps are:

    1. Inform the next of kin

    2. Contact the GP, hospital or care home

    3. Notify the local Registrar

    4. Call Massey Bros. — we will guide you gently from here

    We coordinate with doctors, clergy, celebrants, cemeteries, crematoria and all relevant authorities on your behalf.

  • We will:

    • Guide you through every option and decision

    • Respect the wishes of you and your loved one

    • Handle all official certificates and permits

    • Arrange burial or cremation

    • Coordinate music, flowers, readings and personal touches

    • Assist with death notices

    • Arrange memorial cards and headstones

    • Provide a detailed, itemised estimate

    • Seek approval before any additional costs

    • Care for your loved one with dignity and respect

    • Facilitate private viewing whenever you wish

  • Yes. Arrangements can be made:

    • At home

    • In any Massey Bros. funeral home

    • Over the phone

    • By email

    We will work in whatever way feels easiest for you.

  • Your loved one may repose:

    • In one of our private Chapels of Rest

    • At home

    • In a church

    Families may bring photographs or personal items to create a space that reflects the person’s life.

  • Yes. Personalisation options include:

    • Hymns, songs or favourite music

    • Readings, poetry and stories

    • Photo or video tributes

    • Live streaming

    • Family participation

    • Donations in lieu of flowers

    • Unique touches that reflect your loved one’s personality

  • Costs depend on your choices, including burial or cremation, venue, coffin, flowers, musicians and notices.
    We provide:

    • A full written estimate

    • A breakdown of all third-party fees

    • No hidden costs

    • Clear approval before anything additional is arranged

Religious Funerals

  • Yes. We arrange funerals for all faiths and denominations. We coordinate closely with clergy or celebrants to ensure your wishes are honoured.

  • Families may choose:

    • Hymns or music

    • Readings, prayers or poems

    • Participants in the ceremony

    • Pallbearers

    • Removal arrangements

    • A Mass booklet or Order of Service

    We can help guide every step.

    Learn More

  • Yes. We can:

    • Help find a suitable church

    • Arrange clergy

    • Provide musicians or singers

    • Assist with readings

    • Prepare printed materials

Civil & Humanist Funerals

  • Yes. We can help arrange and host:

    • Civil funerals

    • Humanist ceremonies

    • Celebrations of life

  • Popular options include:

    • Massey Bros. funeral homes

    • Crematorium chapels

    • Community venues

    • A family home or meaningful location (where appropriate)

    • Favourite music

    • Readings or poetry

    • Personal tributes

    • Photo slideshows

    • Video memories

    • Family participation

  • Yes. Our venues have modern live-stream technology for family abroad, and ceremonies can be timed to suit different time zones.

  • Planning ahead:

    • Reduces pressure on loved ones

    • Ensures your wishes are fully understood

    • Provides financial clarity

    • Offers peace of mind

    • Helps create the farewell you truly want

    Learn More

  • A clear, user-friendly document that guides you through each funeral choice, allowing you to register your preferences at your own pace.

    Learn More

  • In partnership with My Farewell Wishes, you can:

    1. Register your wishes on the National Register of Wishes

    2. Request a cost estimate for the funeral you have planned

    3. Make a payment toward funeral expenses (optional)

    You receive a Certificate of Wishes and a unique registration number.

    Learn More

  • Yes. Your plan can be updated or changed at any time.

  • Simply contact us, and our team will support you through each step.

    Learn More

Pre-Planning & My Farewell Wishes

Eco-Friendly Funerals

  • Yes. Sustainable options include:

    • Biodegradable, sustainably sourced coffins

    • Natural burial grounds

    • No embalming (where appropriate)

    • Charitable donations instead of flowers

    • Recycled paper for booklets

    • Eco-friendly catering choices

    • Reduced single-use plastics

    We will guide you through available options.

    Learn More

  • We can assist with:

    • Headstones and memorials

    • Acknowledgement cards

    • Thank-you notes

    • Planning anniversaries and remembrance ceremonies

    • Practical administrative tasks

    • Advice on scattering or interring ashes

    Learn more

  • Ashes may be:

    • Kept in an urn

    • Interred in a grave

    • Placed in a columbarium

    • Scattered in a meaningful location (with permission)

    We’ll guide you through any considerations.

After the Funeral & Continuing Memorial

Other Common Questions

  • Yes. Many families choose to have close relatives or friends act as pallbearers. We will guide and support anyone taking on this role, ensuring they feel prepared and comfortable. Safety and dignity are always prioritised, and our team will be there to assist throughout.

  • Yes. Many of our funeral homes, churches, and crematoria offer live streaming so that family and friends who cannot attend in person can still be part of the ceremony.
    We can also help arrange recordings for those in different time zones.

  • In many cases, yes. Cremation often avoids the cost of purchasing a burial plot or grave-opening fees. However, costs depend on individual choices such as the venue, type of coffin, and ceremony details.
    We will provide a clear, itemised estimate so you can compare options comfortably.

  • Yes. With modern care and embalming, funerals can be respectfully delayed to allow family members time to travel home. We will discuss timeframes with you and help plan the most appropriate schedule.

  • Absolutely. Families may choose a civil or Humanist ceremony in:

    • A Massey Bros. funeral home

    • A crematorium chapel

    • A community venue

    • A private home

    • Another meaningful location (where appropriate)

    We will guide you through venue options and all practical considerations.

  • Yes. We can gently guide you through:

    • Obtaining additional Death Certificates

    • Informing banks, insurers, pension providers and other institutions

    • Closing or transferring accounts

    • Understanding probate and legal steps

    • Organising memorials, memorial cards and more

    We will point you towards trusted resources and professionals where needed.

  • Yes. While our funeral homes are based in Dublin, we can arrange funerals throughout Ireland and work closely with clergy, celebrants, cemeteries and crematoria nationwide.
    We also support families internationally through repatriation.

  • Yes. Children are welcome at funerals, and many families find that involvement can help them understand and process the loss. We can offer guidance on how to prepare children in an age-appropriate, gentle way.

  • Yes. Many families choose to include meaningful items such as photographs, letters, small keepsakes or personal belongings. We’ll advise on any restrictions for cremation.

  • A typical funeral service lasts between 30 minutes and 1.5 hour, depending on:

    • The type of ceremony

    • The number of readings, hymns or personal contributions

    • Whether a Mass or a shorter service is chosen

    We will help plan a service that suits your wishes.

  • Yes. Whether you would like a traditional organist, classical musicians, a choir or contemporary music, we can arrange professionals who fit the style of your service.

  • Yes. We can prepare and place death notices in:

    • National and local newspapers

    • RIP.ie

    • Other online platforms

    We ensure all details are accurate and worded sensitively.

  • We can manage the full repatriation process — working with embassies, airlines, and local authorities to bring your loved one home.
    This includes documentation, transportation, customs guidance and all preparations on arrival.

    Learn More

  • Most funerals take place within a few days. However, funerals can be delayed respectfully to accommodate:

    • Family travelling

    • Post-mortem requirements

    • Religious or cultural traditions

    • Venue or celebrant availability

    We will guide you on appropriate timelines.

  • You may choose to:

    • Bring them home

    • Leave them at the graveside

    • Donate suitable arrangements to a care home or church

    • Use small arrangements for keepsakes

    We can assist in organising your preferred option.

  • Yes. We can help design and print memorial cards, bookmarks, acknowledgment cards and Mass cards, and guide you through wording and design options.

  • Yes. Accessibility is important to us. Our funeral homes are designed to be welcoming and accessible for all visitors.
    If you have accessibility needs, please let us know and we will make every arrangement possible.

International Repatriation

  • Yes. We are experienced in repatriation to and from Ireland.
    We manage:

    • All documentation

    • Embassy and consular liaison

    • Flight arrangements

    • Coffin/container requirements

    • Customs procedures

    • Local arrangements upon arrival

    Learn More

  • This varies by country and circumstances. We will provide a clear timeline and guide you throughout the process.

    Learn More

  • Yes. Our International Repatriation Plan, developed with Insurances & Financial Services Ltd., ensures funds are available to bring a person home to any country in the world.

    Contact our specialists:
    T: 01 453 3333
    E: peter@masseybros.com
    (Available 24/7)

Bereavement Support

  • Grief is deeply personal. You may experience sadness, shock, numbness, anger, guilt, exhaustion or moments of relief. Feelings can come in waves — all of this is normal.

    View Our Bereavement Support Resources

  • Gentle steps such as:

    • Talking to someone you trust

    • Keeping daily routines simple

    • Resting when needed

    • Taking fresh air or short walks

    • Accepting practical help

    • Small acts of remembrance

    View Our Bereavement Support Resources

    • Use simple, honest language

    • Keep routines consistent

    • Invite questions

    • Share memories

    • Use age-appropriate resources

    We can signpost trusted supports.

    View Our Bereavement Support Resources

  • If emotions feel overwhelming most of the time, or daily life is very difficult, extra support can help.

    Urgent help:

    • Samaritans: 116 123

    • Text About It: Text HELLO to 50808

    • Emergency: 112 / 999

    View Our Bereavement Support Resources

Practical Questions & Advice

  • Notify:

    • Next of kin

    • GP or hospital

    • Registrar

    • Funeral director

    • Employers, schools or community groups

    • Banks, insurers and pension providers (when ready)

  • The death must be registered with the local Civil Registration Office.
    This is usually done by:

    • A close family member

    • The executor of the estate

    • A person present at the death

    • The funeral director may assist with guidance, but cannot register the death on your behalf

    We will explain the process clearly and help you gather the documents you need.

  • A Death Certificate is issued by the Civil Registration Office once the death has been registered.
    You can request copies:

    • In person at a local Civil Registration Office

    • Online via the HSE Civil Registration Service website

    • By phone or post

    We can guide you to the correct office if you’re unsure.

  • A standard Death Certificate typically costs €20 in Ireland.
    Additional copies can be ordered at the same time or later.
    (Prices may change — we can guide you to the most up-to-date information.)

  • Our role is to gently guide and support you, and to take care of all arrangements including:

    • Transporting and caring for your loved one

    • Advising on burial or cremation

    • Helping you choose the type of funeral you want

    • Organising the ceremony (religious, civil, or Humanist)

    • Liaising with clergy, celebrants, cemeteries and crematoria

    • Arranging flowers, music and printed materials

    • Preparing and placing death notices

    • Managing official documents and permits

    • Offering guidance on post-funeral steps

    We are here to support you through every decision — both the small details and the major ones.

  • A post mortem (or autopsy) is a medical examination carried out by a pathologist to determine the cause of death.
    It is usually ordered by a coroner when:

    • The cause of death is unclear

    • The death was sudden or unexpected

    • There may be public health or legal reasons

    We will explain what to expect and keep you informed sensitively throughout the process.

  • Financial support may be available depending on circumstances:

    • Department of Social Protection – Exceptional Needs Payment

    • Widowed or Surviving Civil Partner Grant (if applicable)

    • Credit Union Death Benefit Scheme (varies by branch)

    • Trade union or employer support schemes

    • Life insurance or funeral plans

    We will help you identify what supports may apply.

  • In many cases, joint accounts become the property of the surviving account holder, and funds may be accessed.
    However:

    • This depends on how the account was set up

    • The bank may request the Death Certificate

    • Revenue rules may also apply in certain cases

    We always recommend checking with the bank for clear guidance.

  • Medical Cards should be returned to the local HSE office after the death.
    This can be done by post, and we can guide you through the process if helpful.

  • The executor named in the will is responsible for:

    • Managing the estate

    • Distributing assets

    • Paying any debts or taxes

    • Applying for probate

    If you’re unsure who the executor is, we can gently help you understand how to locate this information.

  • If someone dies without a will, they are considered intestate.
    In this case:

    • A next of kin applies for Letters of Administration

    • Irish law determines how assets are distributed

    • Spouses/civil partners and children have specific entitlements

    A solicitor can assist with this process, and we can point you toward trusted legal resources if needed.

  • The executor must:

    1. Gather details of the deceased’s assets

    2. Complete the required probate forms

    3. Submit them to the Probate Office or a local District Probate Registry

    4. Pay any relevant fees

    Many families appoint a solicitor to manage the probate process, but it is also possible to do it independently.

  • Under Irish law, a spouse or civil partner has automatic rights called the legal right share, meaning:

    • If there are children, the spouse is entitled to one-third of the estate

    • If there are no children, the spouse is entitled to one-half

    This applies even if the will leaves less.

  • In Ireland, inheritance tax (Capital Acquisitions Tax) depends on:

    • The value of the inheritance

    • The relationship to the deceased

    • The current tax-free thresholds

    Spouses/civil partners are generally exempt.
    Children have a higher tax-free threshold than other relatives. We can help point you toward accurate, up-to-date tax information.

  • Typically, the surviving spouse retains the home, either through ownership or a legal right of residence. A solicitor can confirm specific details.

Serving all of Dublin & Ireland.

We answer all calls personally. Call 24 hours, 7 Days a week to speak with our team.

Call us on:  +353 1 453 3333

We answer all calls personally.
Call 24 hours, 7 Days a week to speak with our team.

if you are unsure what funeral home to call, please call our head office where a team member will be happy to help.

Blackrock
Call: +353 1 280 4454

clondalkin
Call: +353 1 457 4455

CABRA
Call: +353 1 838 9774

Crumlin
Call: +353 1 454 1666

finglas
Call: +353 1 836 1011

inchicore
call: +353 1 453 2751

templeogue
Call: +353 1 490 7601

thomas street
Call: +353 1 677 8902

Every family is unique.

We help you to create a personal, meaningful funeral anchored in our core philosophy of honouring the lives of our loved ones.

View all our Locations