Frequently Asked Questions

When a loved one dies, you may have immediate concerns and questions.
This section deals briefly with some of these questions.

We're available to you personally 24 hours a day - 7 Days a Week.
Call us on:  +353 1 453 3333

About Massey Bros

  • Massey Bros. is a family-run, female-led funeral director with more than three generations of experience supporting families across Dublin and throughout Ireland. Since our founding in the 1930s, we have dedicated ourselves to caring for families with compassion, dignity and openness.
    Although our team has grown over the years, one belief has always remained unchanged:
    Every family deserves time, kindness, respect and gentle guidance.

    We understand that most people will only arrange one funeral in their lifetime. Our role is to walk beside you throughout the process, offering clarity, support and calm reassurance when you need it most.

    About Us

  • Our philosophy is grounded in empathy:

    • We listen carefully. Every story, every detail and every wish matters deeply to us.

    • We guide gently. We explain each step clearly and simply, so nothing feels overwhelming.

    • We take care of the details. From paperwork to personal touches, we look after everything that may help ease this difficult time.

    • We respect every wish. Religious, cultural and personal wishes are honoured at every stage.

    • We are here whenever you need us. Our phone is always answered — day or night, 365 days a year.

    Families often tell us that having a steady, understanding voice by their side made a meaningful difference during a time of loss.

  • Families choose us because:

    • We are one of Ireland’s longest-established, family-run funeral directors

    • We are a female-led business with a warm, compassionate ethos

    • We serve all of Dublin & Ireland through 11 funeral homes

    • Our staff are diverse, experienced and highly professional

    • We arrange funerals for all religions, cultures and beliefs

    • We create traditional church funerals, civil ceremonies and Humanist services

    • We offer pre-planning in partnership with My Farewell Wishes

    • We are recognised experts in international repatriation

    • We are available 24 hours a day, every single day

    • We are founding members of the Irish Association of Funeral Directors (IAFD)

    • We are the only Dublin funeral director within the elite global group Selected Independent Funeral Directors

  • Our values remain at the heart of everything we do:

    • Respect – We treat every loved one and every family with the utmost dignity.

    • Compassion – We recognise the weight of loss and respond with sensitivity.

    • Trust – Families place their trust in us, and we honour it through openness, honesty and reliability.

    • Going the Extra Mile – If something can bring comfort or honour your loved one, we will do our best to make it happen.

    Learn More

  • Yes. We have extensive experience arranging funerals for all religions, denominations, cultures and beliefs, including:

    Catholic • Church of Ireland • Muslim • Hindu • Jewish • Humanist • Orthodox • Civil • Non-religious traditions
    Every ceremony is handled with sensitivity and deep respect.

  • We understand that grief does not follow a straight line.
    Our team takes time to understand what you need — whether that is practical help, reassurance, quiet guidance or simply someone to listen.
    We aim to ease the burden, reduce uncertainty, and create space for you to remember and honour your loved one.

Religious Funerals

  • Yes. We arrange funerals for all faiths and denominations. We coordinate closely with clergy or celebrants to ensure your wishes are honoured.

  • Families may choose:

    • Hymns or music

    • Readings, prayers or poems

    • Participants in the ceremony

    • Pallbearers

    • Removal arrangements

    • A Mass booklet or Order of Service

    We can help guide every step.

    Learn More

  • Yes. We can:

    • Help find a suitable church

    • Arrange clergy

    • Provide musicians or singers

    • Assist with readings

    • Prepare printed materials

Arranging a Funeral

  • The key steps are:

    1. Inform the next of kin

    2. Contact the GP, hospital or care home

    3. Notify the local Registrar

    4. Call Massey Bros. — we will guide you gently from here

    We coordinate with doctors, clergy, celebrants, cemeteries, crematoria and all relevant authorities on your behalf.

  • We will:

    • Guide you through every option and decision

    • Respect the wishes of you and your loved one

    • Handle all official certificates and permits

    • Arrange burial or cremation

    • Coordinate music, flowers, readings and personal touches

    • Assist with death notices

    • Arrange memorial cards and headstones

    • Provide a detailed, itemised estimate

    • Seek approval before any additional costs

    • Care for your loved one with dignity and respect

    • Facilitate private viewing whenever you wish

  • Yes. Arrangements can be made:

    • At home

    • In any Massey Bros. funeral home

    • Over the phone

    • By email

    We will work in whatever way feels easiest for you.

  • Your loved one may repose:

    • In one of our private Chapels of Rest

    • At home

    • In a church

    Families may bring photographs or personal items to create a space that reflects the person’s life.

  • Yes. Personalisation options include:

    • Hymns, songs or favourite music

    • Readings, poetry and stories

    • Photo or video tributes

    • Live streaming

    • Family participation

    • Donations in lieu of flowers

    • Unique touches that reflect your loved one’s personality

  • Costs depend on your choices, including burial or cremation, venue, coffin, flowers, musicians and notices.
    We provide:

    • A full written estimate

    • A breakdown of all third-party fees

    • No hidden costs

    • Clear approval before anything additional is arranged

Pre-Planning & My Farewell Wishes

  • Planning ahead:

    • Reduces pressure on loved ones

    • Ensures your wishes are fully understood

    • Provides financial clarity

    Learn More

    • Offers peace of mind

    • Helps create the farewell you truly want

  • A clear, user-friendly document that guides you through each funeral choice, allowing you to register your preferences at your own pace.

    Learn More

  • In partnership with My Farewell Wishes, you can:

    1. Register your wishes on the National Register of Wishes

    2. Request a cost estimate for the funeral you have planned

    3. Make a payment toward funeral expenses (optional)

    You receive a Certificate of Wishes and a unique registration number.

    Learn More

  • Yes. Your plan can be updated or changed at any time.

  • Simply contact us, and our team will support you through each step.

    Learn More

Civil & Humanist Funerals

  • Yes. We can help arrange and host:

    • Civil funerals

    • Humanist ceremonies

    • Celebrations of life

  • Popular options include:

    • Massey Bros. funeral homes

    • Crematorium chapels

    • Community venues

    • A family home or meaningful location (where appropriate)

    • Favourite music

    • Readings or poetry

    • Personal tributes

    • Photo slideshows

    • Video memories

    • Family participation

  • Yes. Our venues have modern live-stream technology for family abroad, and ceremonies can be timed to suit different time zones.

International Repatriation

  • Yes. We are experienced in repatriation to and from Ireland.
    We manage:

    • All documentation

    • Embassy and consular liaison

    • Flight arrangements

    • Coffin/container requirements

    • Customs procedures

    • Local arrangements upon arrival

    Learn More

  • This varies by country and circumstances. We will provide a clear timeline and guide you throughout the process.

    Learn More

  • Yes. Our International Repatriation Plan, developed with Insurances & Financial Services Ltd., ensures funds are available to bring a person home to any country in the world.

    Contact our specialists:
    T: 01 453 3333
    E: peter@masseybros.com
    (Available 24/7)

Serving all of Dublin & Ireland.

We answer all calls personally. Call 24 hours, 7 Days a week to speak with our team.

Call us on:  +353 1 453 3333

We answer all calls personally.
Call 24 hours, 7 Days a week to speak with our team.

if you are unsure what funeral home to call, please call our head office where a team member will be happy to help.

Blackrock
Call: +353 1 280 4454

clondalkin
Call: +353 1 457 4455

CABRA
Call: +353 1 838 9774

Crumlin
Call: +353 1 454 1666

finglas
Call: +353 1 836 1011

inchicore
call: +353 1 453 2751

templeogue
Call: +353 1 490 7601

thomas street
Call: +353 1 677 8902

Every family is unique.

We help you to create a personal, meaningful funeral anchored in our core philosophy of honouring the lives of our loved ones.

View all our Locations