Frequently Asked Questions
When a loved one dies, you may have immediate concerns and questions.
This section deals briefly with some of these questions.
We're available to you personally 24 hours a day - 7 Days a Week.
Call us on: +353 1 453 3333
About Massey Bros
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Massey Bros. is a family-run, female-led funeral director with more than three generations of experience supporting families across Dublin and throughout Ireland. Since our founding in the 1930s, we have dedicated ourselves to caring for families with compassion, dignity and openness.
Although our team has grown over the years, one belief has always remained unchanged:
Every family deserves time, kindness, respect and gentle guidance.We understand that most people will only arrange one funeral in their lifetime. Our role is to walk beside you throughout the process, offering clarity, support and calm reassurance when you need it most.
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Our philosophy is grounded in empathy:
We listen carefully. Every story, every detail and every wish matters deeply to us.
We guide gently. We explain each step clearly and simply, so nothing feels overwhelming.
We take care of the details. From paperwork to personal touches, we look after everything that may help ease this difficult time.
We respect every wish. Religious, cultural and personal wishes are honoured at every stage.
We are here whenever you need us. Our phone is always answered — day or night, 365 days a year.
Families often tell us that having a steady, understanding voice by their side made a meaningful difference during a time of loss.
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Families choose us because:
We are one of Ireland’s longest-established, family-run funeral directors
We are a female-led business with a warm, compassionate ethos
We serve all of Dublin & Ireland through 11 funeral homes
Our staff are diverse, experienced and highly professional
We arrange funerals for all religions, cultures and beliefs
We create traditional church funerals, civil ceremonies and Humanist services
We offer pre-planning in partnership with My Farewell Wishes
We are recognised experts in international repatriation
We are available 24 hours a day, every single day
We are founding members of the Irish Association of Funeral Directors (IAFD)
We are the only Dublin funeral director within the elite global group Selected Independent Funeral Directors
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Our values remain at the heart of everything we do:
Respect – We treat every loved one and every family with the utmost dignity.
Compassion – We recognise the weight of loss and respond with sensitivity.
Trust – Families place their trust in us, and we honour it through openness, honesty and reliability.
Going the Extra Mile – If something can bring comfort or honour your loved one, we will do our best to make it happen.
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Yes. We have extensive experience arranging funerals for all religions, denominations, cultures and beliefs, including:
Catholic • Church of Ireland • Muslim • Hindu • Jewish • Humanist • Orthodox • Civil • Non-religious traditions
Every ceremony is handled with sensitivity and deep respect. -
We understand that grief does not follow a straight line.
Our team takes time to understand what you need — whether that is practical help, reassurance, quiet guidance or simply someone to listen.
We aim to ease the burden, reduce uncertainty, and create space for you to remember and honour your loved one.
Religious Funerals
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Yes. We arrange funerals for all faiths and denominations. We coordinate closely with clergy or celebrants to ensure your wishes are honoured.
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Families may choose:
Hymns or music
Readings, prayers or poems
Participants in the ceremony
Pallbearers
Removal arrangements
A Mass booklet or Order of Service
We can help guide every step.
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Yes. We can:
Help find a suitable church
Arrange clergy
Provide musicians or singers
Assist with readings
Prepare printed materials
Arranging a Funeral
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The key steps are:
Inform the next of kin
Contact the GP, hospital or care home
Notify the local Registrar
Call Massey Bros. — we will guide you gently from here
We coordinate with doctors, clergy, celebrants, cemeteries, crematoria and all relevant authorities on your behalf.
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We will:
Guide you through every option and decision
Respect the wishes of you and your loved one
Handle all official certificates and permits
Arrange burial or cremation
Coordinate music, flowers, readings and personal touches
Assist with death notices
Arrange memorial cards and headstones
Provide a detailed, itemised estimate
Seek approval before any additional costs
Care for your loved one with dignity and respect
Facilitate private viewing whenever you wish
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Yes. Arrangements can be made:
At home
In any Massey Bros. funeral home
Over the phone
By email
We will work in whatever way feels easiest for you.
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Your loved one may repose:
In one of our private Chapels of Rest
At home
In a church
Families may bring photographs or personal items to create a space that reflects the person’s life.
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Yes. Personalisation options include:
Hymns, songs or favourite music
Readings, poetry and stories
Photo or video tributes
Live streaming
Family participation
Donations in lieu of flowers
Unique touches that reflect your loved one’s personality
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Costs depend on your choices, including burial or cremation, venue, coffin, flowers, musicians and notices.
We provide:A full written estimate
A breakdown of all third-party fees
No hidden costs
Clear approval before anything additional is arranged
Pre-Planning & My Farewell Wishes
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Planning ahead:
Reduces pressure on loved ones
Ensures your wishes are fully understood
Provides financial clarity
Offers peace of mind
Helps create the farewell you truly want
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A clear, user-friendly document that guides you through each funeral choice, allowing you to register your preferences at your own pace.
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In partnership with My Farewell Wishes, you can:
Register your wishes on the National Register of Wishes
Request a cost estimate for the funeral you have planned
Make a payment toward funeral expenses (optional)
You receive a Certificate of Wishes and a unique registration number.
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Yes. Your plan can be updated or changed at any time.
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Simply contact us, and our team will support you through each step.
Learn More
Civil & Humanist Funerals
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Yes. We can help arrange and host:
Civil funerals
Humanist ceremonies
Celebrations of life
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Popular options include:
Massey Bros. funeral homes
Crematorium chapels
Community venues
A family home or meaningful location (where appropriate)
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Favourite music
Readings or poetry
Personal tributes
Photo slideshows
Video memories
Family participation
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Yes. Our venues have modern live-stream technology for family abroad, and ceremonies can be timed to suit different time zones.
International Repatriation
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Yes. We are experienced in repatriation to and from Ireland.
We manage:All documentation
Embassy and consular liaison
Flight arrangements
Coffin/container requirements
Customs procedures
Local arrangements upon arrival
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This varies by country and circumstances. We will provide a clear timeline and guide you throughout the process.
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Yes. Our International Repatriation Plan, developed with Insurances & Financial Services Ltd., ensures funds are available to bring a person home to any country in the world.
Contact our specialists:
T: 01 453 3333
E: peter@masseybros.com
(Available 24/7)
Serving all of Dublin & Ireland.
We answer all calls personally. Call 24 hours, 7 Days a week to speak with our team.
Call us on: +353 1 453 3333
We answer all calls personally.
Call 24 hours, 7 Days a week to speak with our team.
if you are unsure what funeral home to call, please call our head office where a team member will be happy to help.
Blackrock
Call: +353 1 280 4454
clondalkin
Call: +353 1 457 4455
CABRA
Call: +353 1 838 9774
Crumlin
Call: +353 1 454 1666
finglas
Call: +353 1 836 1011
inchicore
call: +353 1 453 2751
templeogue
Call: +353 1 490 7601
thomas street
Call: +353 1 677 8902
Every family is unique.
We help you to create a personal, meaningful funeral anchored in our core philosophy of honouring the lives of our loved ones.